What time is check in check out?
Check in time is from 14:00 and check out time is until 11:00.
I'd like to pay with a credit card, but can it be used? How about a debit card?
A credit card and a debit card are available.
The credit firm which can use a credit card is as follows.
I'd like to bring a pet there together, can I stay overnight?
We are terribly sorry, but we are not preparing the room where you can stay overnight with a pet.
We are introducing facilities of this palace nearest.
Can we use the bath for 24 hours?
You can use the bath from 6:00 to 24:00.
Would you like to know an amenity goods (equipment in your room) beforehand?
The following equipment is put in each room. Please use it freely.
TV, telephone, Kettle pot, tea set, refrigerator, trouser press (rent), individual air-conditioner, restroom with a back washing machine, body soap, shampoo, hair conditioner, face washing soap, tooth brushing set, razor, shower cap, comb, towel, yukata (cotton kimono), room wear, vest and Japanese socks.
Is it being welcomed and sent off? Please also tell me the pick-up service location and time.
We greet you and send off at JR komatsu station and JR mattou Station.
We need preliminary reservation, so when having made a reservation, please tell a presence of a pick-up service.
The pick-up possible hour is as follows.
●JR Komatsu station→14:45/15:45/16:45 ●JR Matto station→15:15/16:30/17:45
When having canceled the hotel reservation, does it require a cancellation fee?
We will have a cancellation fee as follows.
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